Last updated: June 9, 2026
This Privacy Policy describes how Pillar Home & Health Care, LLC (“Pillar Home & Health Care,” “we,” “us,” or “our”) collects, uses, and protects information when you visit pillarhomecare.com (the “Site”) or otherwise interact with us.
Note: This Privacy Policy applies to our website and general business communications. It is separate from any Notice of Privacy Practices governing Protected Health Information (PHI) under HIPAA, which is provided to clients directly.
Information We Collect
We collect information you provide directly to us, including:
- Contact form submissions: your name, email address, phone number, your area of interest, how you heard about us, and the contents of your message.
- Employment applications: if you apply for a position, we collect the information you submit through our application form, which may include your name, date of birth, contact details, address history, driver’s license information, work history, references, and Social Security number.
We also automatically collect limited technical information when you visit the Site, such as your IP address, browser type, device information, and pages viewed. The Site is served over a secure (HTTPS) connection. We may use cookies and analytics tools (for example, Google Analytics) to understand how the Site is used; you can control cookies through your browser settings.
How We Use Your Information
- To respond to your inquiries and provide the care services you request
- To process and evaluate employment applications
- To send service-related communications, including text messages where you have opted in (see below)
- To operate, maintain, and improve the Site
- To comply with legal and regulatory obligations
SMS / Text Messaging
By providing your mobile phone number to Pillar Home & Health Care, LLC, you consent to receive text (SMS) messages from us.
- Consent: When you provide your mobile number through our website, a signed consent form, or verbally, you agree to receive SMS messages from us regarding scheduling, appointments, and service-related updates. Consent is not a condition of purchasing or receiving any service.
- Message frequency: Message frequency varies.
- Privacy: We do not sell or share your mobile phone number or SMS consent with any third parties or affiliates for marketing or promotional purposes. No mobile information will be shared with third parties for marketing purposes.
- Opt-out: You may opt out at any time by replying STOP to any message. You will receive a confirmation message and will not be sent any further texts.
- Help: Reply HELP for assistance, or contact us at (717) 826-9339 or info@pillarhomecare.com.
- Costs: Message and data rates may apply.
How We Share Information
We do not sell your personal information. We may share information with trusted service providers who help us operate our business (for example, hosting, email, or scheduling providers), and only to the extent necessary to perform those services. We may also disclose information when required by law or to protect our rights, clients, or the public. As stated above, mobile phone numbers and SMS consent are never shared with third parties for marketing purposes.
Data Retention and Security
We retain personal information only as long as necessary for the purposes described in this policy or as required by law. We use reasonable administrative, technical, and physical safeguards to protect your information, including serving the Site over HTTPS.
Your Choices
You may request access to, correction of, or deletion of the personal information we hold about you by contacting us using the details below. You may opt out of text messages at any time by replying STOP.
Children’s Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent revision.
Contact Us
Pillar Home & Health Care, LLC
313 W Liberty St, Suite 6, Lancaster, PA 17603
Phone: (717) 826-9339
Fax: (717) 826-9648
Email: info@pillarhomecare.com